Frequently Asked Questions

Our office is open Monday through Friday. As our daily schedule is subject to change, please call to confirm office hours.

Yes, we welcome new patients.

Advocare participates with most major insurance plans. As participation varies by region, specialty, and physician, we recommend that you contact either our office or your insurance company representative to verify that your insurance plan is accepted.

Dr. Heaney takes emergency calls from home after hours. Call the main office number and our answering machine will give you instructions on how to reach Dr. Heaney. Please save routine questions (mild illness, appointments, prescription refills) for the morning. We encourage you to refer to our website first, when practical, before calling the office.

In the event of a life threatening emergency, call 911.

When you call the office and you are sick, you can be seen within 24 hours. We do encourage our patients to schedule an appointment for their next visit at the time of their well visit or recheck.

You will receive a call quickly with any lab results that require urgent attention. Other abnormal lab results will be addressed promptly by the provider that ordered the labs or tests. Normal values are usually not reported, however, you are welcome to call our office to request a copy of your results.

Please call our office during office hours and speak with our front desk operators.

Family doctors are trained to provide for the entire family, from infant to geriatric care. Internists see only patients age 18 and older and have additional training in managing complex adult diseases. Some internists may treat patients as young as age 12. We recommend that you check with the office to determine their practice range. 

Osteoporosis is a silent disease with no symptoms until a bone breaks. In the United States 28 million people are at high risk of developing osteoporosis. Women are at the greatest risk, especially after menopause, when their risk of suffering a spine or femur fracture is 30%. If you meet the criteria, we offer convenient dexascan bone density testing in our office. Test results are delivered at the time of testing, so if medication is warranted you may start immediately. Talk to your doctor at your next scheduled appointment about osteoporosis, or call us to discuss whether you should be tested.